Rubbish London Terms and Conditions of Service

These Terms and Conditions set out the basis on which Rubbish London provides waste and rubbish collection services to residential and commercial customers. By booking a collection or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, organisation, or other entity that requests or uses our rubbish or waste collection services.

Services means any waste, rubbish, junk, or bulky item collection, removal, transportation, or related services provided by Rubbish London.

Waste means the items, materials, rubbish, or refuse presented by the Customer for collection, including household waste, commercial waste, garden waste, construction debris, and bulky items, but excluding any prohibited materials referred to in these Terms and Conditions.

Booking means a confirmed request made by the Customer for Services on a specific date, time, and location.

Vehicle means any lorry, van, or other vehicle used by Rubbish London to provide the Services.

Contract means the agreement between Rubbish London and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Rubbish London provides waste and rubbish collection services within its designated service area. The precise availability of Services may vary and is subject to operational capacity and scheduling.

Services typically include the loading, removal, and transportation of Waste from the Customer’s premises to a licensed waste transfer station or disposal facility. We aim to handle Waste responsibly, prioritising reuse and recycling where reasonably practicable and in accordance with applicable waste regulations.

We reserve the right to refuse to provide Services in circumstances where it would be unsafe, unlawful, or otherwise inappropriate to do so, including where access is restricted, hazardous substances are present, or Waste is not in a suitable condition for collection.

3. Booking Process

Bookings may be made by telephone, email, or through any online booking system we make available. When making a booking, the Customer must provide accurate and complete information, including the collection address, contact details, description and approximate volume or weight of the Waste, access details, and any relevant site information.

Any quote or estimate provided by Rubbish London is based on the information supplied by the Customer at the time of booking. If, upon arrival, the Waste differs in type, volume, weight, or access difficulty from that described, we may revise the price, change the Service scope, or decline to carry out the Service in whole or in part.

A Booking is not confirmed until it has been accepted by Rubbish London. We may confirm the Booking verbally or in writing. We reserve the right to refuse any Booking without providing a reason.

The Customer is responsible for ensuring that a suitable authorised person is present at the premises at the agreed collection time to grant access, confirm the Waste to be collected, and approve any variations to the Service or price that may be required.

4. Service Access and Customer Obligations

The Customer must ensure safe and reasonable access to the Waste for our collection team and Vehicle. This includes, but is not limited to, providing clear access routes, ensuring that any gates or doors are unlocked, and that there are no obstructions preventing our team from reaching the Waste.

The Customer is responsible for obtaining any necessary permissions, permits, or consents required for the collection, including permissions from landlords, managing agents, neighbours, or local authorities. If parking restrictions apply, the Customer must inform us in advance and, where possible, arrange suitable parking. Any parking charges, penalty charge notices, or similar costs incurred as a direct result of the collection may be added to the Customer’s invoice.

Waste should be presented in a manner that is safe for manual handling. The Customer must not present Waste that is leaking, unstable, dangerously heavy, or otherwise likely to pose a risk of injury, contamination, or damage.

5. Prohibited Items and Waste Regulations

Rubbish London operates in compliance with applicable waste management laws and regulations. Certain materials and substances cannot be collected as part of our standard Services. Prohibited items may include, but are not limited to, hazardous waste, chemicals, solvents, asbestos, clinical or medical waste, pressurised containers, gas bottles, explosives, live ammunition, radioactive materials, and any other items restricted by law or for safety reasons.

The Customer must not include any prohibited items within the Waste and must inform us if there is any uncertainty about the classification of items. If prohibited items are discovered before or during collection, we may refuse to collect all or part of the Waste, and any additional handling, inspection, or disposal costs reasonably incurred may be charged to the Customer.

The Customer remains solely responsible for the legality of the Waste they present for collection. By engaging our Services, the Customer confirms that they have the right to dispose of the Waste and that it has not been unlawfully obtained or fly-tipped. Rubbish London accepts no liability for any breach of waste regulations caused by the Customer’s actions or omissions.

6. Pricing, Quotes, and Estimates

Prices for our Services are based on factors including the volume, weight, type, and nature of the Waste, access to the collection location, time spent on site, and any additional labour or services required. We may provide fixed quotes or estimates.

Where we provide a quote based on information given before arrival, the quote is subject to verification on site. If the Waste or site conditions differ from the description given, we may provide a revised quote. If the Customer does not accept the revised quote, we may cancel the Service, and a call-out or cancellation charge may apply where reasonable.

Unless otherwise indicated, all prices are exclusive of applicable taxes, including value added tax, which will be added at the prevailing rate where required by law.

7. Payments and Invoicing

Payment terms will be communicated at the time of booking. We may require payment in advance, payment on completion of the collection, or payment on invoice for approved account Customers. Accepted payment methods may include card payments, bank transfer, or other methods we specify from time to time.

If payment is not received when due, we reserve the right to withhold or suspend Services, apply reasonable administrative charges, and charge interest on overdue amounts at the statutory rate or such other rate as may be permitted by law. Any costs incurred in recovering overdue sums, including legal or collection fees, may be charged to the Customer.

For business Customers, invoices are payable within the payment period stated on the invoice. If no period is stated, payment is due within 30 days of the invoice date. Disputes over invoices must be raised promptly and in any event within 7 days of the invoice date. The Customer remains liable to pay undisputed sums by the due date.

8. Cancellations, Amendments, and Access Failures

The Customer may request to cancel or amend a Booking by contacting us as early as possible. Cancellation or amendment rights may vary depending on the notice period and the type of Service booked.

We reserve the right to apply a cancellation charge where the Customer cancels on the day of collection, within a short notice period specified at booking, or after our team has already been dispatched. Any such charge will be reasonable and intended to cover our costs and lost opportunities.

If our team is unable to complete the collection due to factors beyond our control, including but not limited to the Customer not being present, restricted or unsafe access, incorrect address details, or the presence of prohibited items, we may treat the booking as a failed collection and charge a call-out or cancellation fee.

We may cancel or reschedule a Booking where necessary due to vehicle breakdown, staff absence, severe weather, safety concerns, or other operational reasons. We will use reasonable endeavours to notify the Customer as soon as practicable and to arrange an alternative collection time. We shall not be liable for any indirect losses arising from such cancellation or rescheduling.

9. Performance of Services and Timeframes

We aim to carry out collections within agreed time windows; however, all collection times are estimates and subject to change due to traffic, weather, and operational conditions. Time shall not be of the essence unless we have expressly agreed to a specific time in writing.

If we expect a significant delay, we will, where reasonably practicable, contact the Customer using the details provided at booking. The Customer must ensure that contact details are accurate and that someone is available to receive notifications and attend the premises when required.

10. Limitation of Liability

Rubbish London will exercise reasonable care and skill in providing the Services. However, to the fullest extent permitted by law, our liability to the Customer is limited as follows.

We shall not be liable for any indirect or consequential loss or damage, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of data arising out of or in connection with the Services or these Terms and Conditions.

We shall not be liable for any damage to driveways, access routes, underground services, or property surfaces, where such damage arises from the normal use of Vehicles and equipment in circumstances where the Customer has requested that we proceed despite any advisories or where the access is not suitable for the size or weight of our Vehicle.

We shall not be responsible for items that the Customer intended to keep but which were not clearly separated from the Waste, unless we have explicitly agreed in writing to identify and exclude particular items. The Customer is responsible for ensuring that personal items, documents, valuables, and items not intended for disposal are removed before our team commences loading.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under applicable law.

11. Customer Indemnity

The Customer agrees to indemnify and keep indemnified Rubbish London from and against all claims, costs, liabilities, penalties, fines, and expenses arising from or in connection with any breach by the Customer of these Terms and Conditions or of applicable waste regulations, including where the Customer has provided incorrect information about the nature of the Waste or has included prohibited items.

12. Ownership and Title to Waste

Ownership of Waste transfers from the Customer to Rubbish London once the Waste has been loaded onto our Vehicle and any applicable payment has been made or agreed. After that point, we are responsible for handling, transporting, and disposing of the Waste in accordance with applicable laws and regulations.

Prior to loading, all Waste remains the property and responsibility of the Customer. If we are unable to complete the collection and the Waste remains on site, ownership and responsibility remain with the Customer.

13. Data Protection and Privacy

We may collect and process personal data about Customers in order to manage bookings, provide Services, issue invoices, and handle enquiries. Personal data may include names, contact details, addresses, and payment information.

We will handle personal data in accordance with applicable data protection law. We shall take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

14. Complaints and Disputes

If you have a concern or complaint about our Services, please contact us promptly with details of the issue. We will investigate and aim to respond within a reasonable timeframe. Where appropriate, we may offer to rectify issues, provide partial refunds, or take other steps as we consider fair in the circumstances.

Nothing in this section affects your statutory rights under consumer protection laws where you are contracting as a consumer.

15. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice, or our operational requirements. The version in force at the time of your Booking will apply to that Booking. We may, where appropriate, notify regular Customers of material changes, but it remains the Customer’s responsibility to review the current Terms and Conditions when making a new Booking.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation or quote we issue, constitute the entire agreement between Rubbish London and the Customer relating to the provision of the Services, and supersede any prior agreements, understandings, or arrangements, whether written or oral.

By placing a Booking or otherwise instructing Rubbish London to carry out waste or rubbish collection services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.