Rubbish London Privacy Policy

This Privacy Policy explains how Rubbish London collects, uses, stores, shares, and protects personal data relating to our customers. It applies to all Rubbish London customers and users of our services within our operating area, including residential and commercial clients who contact us, request quotes, make bookings, or otherwise interact with our business.

Rubbish London acts as the data controller for the personal data described in this Privacy Policy. We are committed to processing your personal data in accordance with the United Kingdom General Data Protection Regulation and all applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you use our services and how you interact with us.

Identification and contact details: This includes your name, address of the property where rubbish removal services are provided, billing address if different, email address, and telephone numbers.

Service and booking information: This includes details of your service enquiries, quotes requested, job bookings, collection dates and times, job notes, photographs of waste or property where required for estimation or proof of service, and any communications related to the work we carry out.

Payment and transaction data: This includes information about payments you make to us, payment status, invoices, and refunds. We do not store your full payment card details when you pay by card. Card payments may be processed securely by third party payment processors.

Technical and usage data: When you visit our website or communicate with us electronically, we may collect technical information such as your IP address, device type, browser type, and basic analytics data relating to how you use our website or digital services. This helps us improve our services and user experience.

Communications and correspondence: This includes emails, text messages, call records where applicable, and other communications you send to us, such as enquiries, complaints, feedback, or reviews relating to our services.

How And Why We Use Your Personal Data

We only process your personal data when we have a lawful basis for doing so and when it is necessary for specific purposes. The main purposes and legal grounds are set out below.

To provide and manage our services: We use your identification, contact, service, and booking data to respond to your enquiries, provide quotes, schedule and perform rubbish removal services, and manage ongoing customer relationships. This processing is generally necessary for the performance of a contract or to take steps at your request before entering into a contract.

To process payments and manage accounts: We use payment and transaction data to process your payments, issue invoices and receipts, and manage any refunds or billing queries. This processing is necessary for the performance of our contract with you and for our legitimate interest in running our business efficiently.

To communicate with you: We use your contact details to send you service updates, confirmations, changes to bookings, and responses to your enquiries. These communications are necessary for the performance of our services and for our legitimate interests in providing high quality customer support.

To improve and protect our services: We may use technical and usage data and limited service data to monitor website performance, analyse trends, and improve how we deliver services. This is based on our legitimate interest in maintaining and enhancing our business operations and protecting our systems.

To comply with legal obligations: In some cases we are required by law to process and retain certain personal data, for example for tax, accounting, or regulatory purposes, or to cooperate with lawful requests from public authorities.

With your consent: Where required by law, we may rely on your consent to send certain types of optional marketing or promotional communications. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions in the communication.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Customer and service records are generally retained for a period that allows us to manage ongoing relationships, handle any queries or disputes, and demonstrate proper performance of our services. Payment and transaction data may be kept for longer periods where required by tax or financial regulations.

When we no longer need to keep your personal data, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Processors And Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts that require them to process your personal data only in accordance with our instructions and to implement appropriate security measures.

Types of processors we may use include:

Payment processors who handle card and electronic payments securely.

IT and hosting providers who support our website, email, and business systems.

Customer management and communication service providers who help us manage bookings, reminders, and service updates.

Professional advisers such as accountants and legal advisers where necessary for legitimate business and legal purposes.

We may also share personal data where required by law, for example with law enforcement, courts, or regulatory authorities, or in connection with legal claims or the sale or restructuring of our business. We do not sell your personal data.

International Data Transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard data protection clauses approved for international transfers or ensuring that the recipient is subject to an adequacy decision or equivalent safeguards.

Security Of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure hosting, encryption in transit where appropriate, and staff awareness measures.

While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure. You are responsible for keeping any account information or communication devices secure and notifying us promptly if you suspect any misuse of your data.

Your Data Protection Rights

As a customer of Rubbish London in our service area, you have a number of rights in relation to your personal data under data protection law. These rights are subject to certain conditions and legal exceptions.

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: You have the right to ask us to correct inaccurate personal data and to complete incomplete information.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other legal basis applies.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data or responding to an objection.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing. If you object, we will stop processing your personal data unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

Right to data portability: In certain cases, you may request that we provide your personal data in a structured, commonly used, and machine readable format so that you can reuse it or transmit it to another controller.

Right to withdraw consent: Where we rely on your consent for specific processing activities, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.

Exercising Your Rights And Contacting Us

If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or by using the usual communication channels you use with us as a customer.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a way that does not comply with data protection law. We would welcome the opportunity to address your concerns directly before you approach any authority.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will be posted in the updated Privacy Policy, and the revised version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.