Rubbish London Accessibility Statement

Rubbish London is committed to providing an accessible and inclusive digital experience for all people who live in, work in, or visit the Rubbish London area. We want everyone to be able to use our online information and services easily, regardless of technology, abilities, or circumstances. This Accessibility Statement explains the steps we are taking to meet recognised accessibility standards and how you can contact us if you need support or would like to request an adjustment.

Our goal is for our digital services to be usable for as many people as possible, including people with visual, hearing, motor, and cognitive impairments. We aim to remove barriers that might prevent people from accessing key information about rubbish, recycling, and related services in the Rubbish London area.

Standards and WCAG 2.1 AA Compliance

We are working to make the Rubbish London website conform to the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised and explain how to make web content more accessible and user friendly for everyone.

To support WCAG 2.1 AA compliance, we focus on making content perceivable, operable, understandable, and robust. This includes using clear headings, meaningful page titles, descriptive text for controls, and ensuring that colour contrast is sufficient so that text is readable for users with low vision or colour vision deficiencies.

Screen Reader Support

The Rubbish London website is being designed to work with a range of screen readers and assistive technologies. We aim to provide clear and informative page structures so that people using screen readers can understand and navigate our content efficiently.

We use semantic HTML wherever possible so that headings, lists, and sections can be recognised and announced correctly. Images that convey information are given descriptive alternative text, while decorative images are either removed or appropriately ignored so they do not cause unnecessary clutter for screen reader users.

Interactive elements such as menus, buttons, and form fields are labelled so that people using screen readers know what each element does and how to use it. Where dynamic content is used, we aim to ensure that status messages and changes in content are communicated in a way that assistive technologies can interpret.

Keyboard Navigation

We recognise that many people navigate websites without using a mouse. The Rubbish London website is being built so that all essential functions can be reached and activated using only a keyboard.

Keyboard focus is ordered in a logical way that follows the visual layout and content structure. Links and controls can be accessed using standard keyboard commands, and we work to ensure there are no keyboard traps that would prevent someone from leaving a particular element or section.

We also aim to provide visible focus indicators so that users who rely on the keyboard can easily see which element is currently selected on the page.

Continuous Improvement and Known Limitations

Accessibility is an ongoing process. While we strive for WCAG 2.1 AA compliance, there may be areas of the Rubbish London website that do not yet fully meet these standards. We regularly review the site, update content, and improve code to address any issues we find.

If you encounter a feature that is difficult to use, or if some content is not fully accessible in the Rubbish London area, we encourage you to let us know. Your feedback helps us identify problems and plan future improvements.

Contact for Accessibility Requests

If you need information from the Rubbish London website in a different format, or if you want to report an accessibility problem, please contact our accessibility team. You can get in touch by email or by phone during normal office hours.

When you contact us, please describe the issue you are experiencing and tell us which page or service you were trying to use. If you need an alternative format, such as large print, audio, or an accessible digital file, let us know your preferred format. We will review your request and aim to respond within a reasonable time, explaining what we can do to help.

We are committed to providing a more accessible online service for everyone in the Rubbish London area and will continue to review, test, and improve our website so that it works better for all users.